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Fisheries Jobs

Product Support Specialist Mississippi 12/27/2019 +

Categorized Under:


Location:Jackson, Mississippi

Job Description:

  • Expand knowledge of our products, their applications, and the markets that we serve within all parts of the catalog
    • Look at every question as a learning opportunity
    • Seek opportunities to use get hands on experience with product
    • Assemble and disassemble products as necessary
    • Compare and contrast features on similar products so you can highlight the differences when asked
    • Read product labels, instruction manuals, parts lists, repair manuals, etc.
    • Read product reviews and other relevant articles in trade magazines
    • Research on the internet
    • Collect technical information and product literature at tradeshows
  • Create a good filing and information system
    • Instructions
    • Articles
    • Parts lists
    • Product Labels and MSDS sheets
    • Vendor contacts
    • Internet links and helpful sites
  • Offer New Product ideas or suggestions
    • Review the workings of products and make recommendations for improvement
    • Pass on customer feedback to new products personnel
    • Pass on repetitive special requests to new products personnel
    • Pass on information collected at tradeshows
  • Help with special projects
    • Project Google
    • Tech Tips
    • Frequently asked questions
    • Newsletter
    • Suggestive selling ideas
    • Workshops
  • Help other departments solve issues or problems
  • Write catalog correction memos
  • Catalog and other literature proofing
    • Thoroughly review and edit catalog routes with special attention to new product added
    • Make close review that all catalog correction memos have been handled properly
    • Review for technical accuracy
  • Attend tradeshows
    • Do preshow paperwork as needed in a timely manner
    • Review previous year’s report and paperwork as needed
    • Travel to shows and setup exhibit displays
    • Network with customers and vendors alike
    • Seek out all types of opportunities for Forestry Suppliers, Inc.
      • New product opportunities
      • New niche market opportunities
      • Media opportunities
      • Internet opportunities
      • Sales and bid opportunities
      • Peco opportunities
      • Other tradeshow opportunities
    • Complete post show task
      • Inventory adjustment forms
      • Complete convention expense reports in a timely manner
      • Complete and route convention reports in a timely manner
      • Outline and distribute follow up tasks to appropriate personnel
    • Be preparing for future advancement by seeing everything that’s done as an opportunity to learn more about the company

Required Education:

Position REQUIRES a Forestry degree or degree in a natural resource field.


Offer second-to-none technical support

Answer technical line phone calls and voice mail center, tech e-mails, and letters.

Seek answers and solve problems

Recommend products for specific applications

Consult with vendors for technical information

Support other departments with technical advice

  • Special orders

  • Customer Service

  • Sales

  • Counter Sales

  • Creative

  • Receiving

  • Internet

Coordinate with other technical staff a workable system for responding to e-mails, voice mails, and scheduling lunches to ensure the technical line is covered at all times

Consult with customers at the back counter as needed


Based on experience

Apply By:3/27/2020

Phone:601-354-3565 ext703



Forestry Suppliers, Inc. 

P.O. Box 8397

Jackson, MS  39284-8397

Posted By: Deborah Barlow